Sheila Sylvestre
PROFESSIONAL
SUMMARY
Experienced freelance professional writer/editor able to adapt to different writing styles, formats and perspectives for a broad variety of writing assignments; Microsoft Office, Adobe,
Google Docs and Camtasia; Web, film, video, digital, print
CAREER COMPETENCIES
· Full cycle consulting,
revenue management, vendor vetting, SME communications and contract
negotiations
· Excellent grasp
of data management in the L&D landscape, enterprise wide technologies, SaaS
LMS and
CRMsystems, APIs, information supply chain, the mobile platform
including off-line utility, portals
· Superior business
acumen and talented inquisitor in use of latest technology innovations
- Close
familiarity with the AP Style Guide and Chicago Manual of Style from a
copy-editing perspective
- Demonstrated
ability to articulate complex concepts, challenges and opinions in writing
- Ability
to analyze existing materials/research, formulate own opinions and
articulate ideas in an understandable and compelling manner
- A passion
for learning about new industries, businesses, technologies and issues
through intuitive research and analysis
- Sound organizational skills and capacity to prioritize multiple writing assignments
- Led global curriculum development and sales teams with full spectrum of digital and eLearning competencies
- Served as Higher Ed, On-line Faculty and Public Educator, Highschool English
WORK HISTORY
Freelance
Writer/Consultant (October 2017 –
Present)
Corporate communications, advanced
proposals, trigger emails, sales templates, introductory emails, social media
editing, college essays, resumes, creative story telling, instructional design, employee resource group communications
LEO
Learning Inc. (May 2017 - September
2017)
Program
Director U.S.
· Crafted strategic change communications to help
transition and manage global acquisition of handover
account relationships;
protected $12mill revenue
· Wrote complex proposals that generated over $400k new
revenue in 3 months amid rapid integration activities
· Edited scripts, client communications to help manage
concurrent, competing eLearning projects with agile granular to “big picture”
lens
· Constructed and directed all internal communications
to lead global & vendor teams to build client digital learning
solutions within margin targets
· Created resumes for Executive in Chief and team
members off boarding due to acquisition
NetDimensions,
Inc. (January 2013 – May 2017)
Global
Custom Solutions Consultant and Senior Account Manager
Consulted with global clients to plan,
direct and evaluate world class initiatives for multi-generational, global
learners, improve capability development and determine evolving training
priorities with innovative SaaS e-learning solutions, portal, software
simulation, custom authoring tools, templates, gamification, ADDIE metrics and
mobile/social learning.
· Wrote White Papers, RFPs, SOWs, contracts,
PowerPoints, Webinar Scripts, Web Copy, Vendor Communications, Exec Speeches
· Generated new, long term, Fortune 100 client
relationships in focus verticals; grew revenue by $12 million - added 15 new
positions to support contracts
· Directed Sales and Delivery teams in successful
targeting and implementation of global solutions; exceeded client expectations
on time and in budget
· Developed global blended learning and campaign led
digital communications
SMS Training
& Consulting, LLC (9 years)
Founder and
Principal Consultant
· Created full cycle business communications as Education
Consultant to Fortune 500 technology & healthcare organizations; high
quality curriculum, technical and product narratives and marketing descriptions
· Managed nationwide team of 15 virtual sales,
marketing, and curriculum consultants; Oversight Editor
· Authored curriculum and assessments for Onboarding, IT
upgrades, M&P, succession training, and train the trainer
SNET, Southern New England Telephone (9 years)
Sales Manager and Corporate Trainer
· Full cycle sales communications, proposals, contracts,
trigger emails and presentations
· Sold full array of telecommunications services, T-1
and fiber connections for complex data and voice solutions to the small, medium
and large business sectors
· Developed and delivered 18 new course offerings for
all organizational levels
Middletown
Board of Education (8 years)
Educator
K-14 Expert/English Teacher, Public Speaking,
Journalism and e-learning Faculty
· Developed novel, technology-based learning units;
Mentored new faculty
· Launched public speaking curriculum partnership with
Middlesex Community College
· Wrote and Won an AARP grant for student transition
program; Competed with 63 Schools
EDUCATION
Yale University
Financial Markets Certificate 2016
Nobel Prize Professor Robert
Shiller
Walden University
M.S. 2012
Instructional Design & Technology
(GPA 4.0)
Providence College
B.A. English/Spanish
(Cum Laude)
American Management
Association
Certified Facilitator/Trainer
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