My Learning and Development Resume

Sheila Sylvestre

221 Trumbull Street, Unit 2707    |    Hartford, CT   06103    |    smsylvestre@gmail.com    |   

PROFESSIONAL SUMMARY

Senior learning consultant for 15+ years in the use of innovative adult learning technologies, learning governance, process improvement and enterprise wide performance transformation.

·   Extensive knowledge of the learning ecosystem including enterprise learning program design, development, implementation, management, and evaluation needs assessment.

·   ADDIE, SAM and SCORM development cycles, LMS platforms, survey tools, learning budget management, media selection and archiving, content creation for all learning modalities: virtual, webinar, face to face, 1:1 coaching, train the trainer.

·   Vendor vetting and contract negotiations, information supply chain and process improvement, the mobile learning platform including off-line utility, learning portals and dashboards.
·  Superior business acumen and gap analysis to monitor, identify and recommend opportunities for appropriate improvements in content knowledge creation and management across the learning landscape.

·   Proficient in SMARTSHEET, GOOGLE Suite, Salesforce, Microsoft Office Suite, Camtasia, Adobe CSS and Adobe based authoring tools, on-line conferencing tools, skills management systems and third-party course libraries, simulation software, embedded help tools, MOOC and SPOC courseware.

·   Clients included Fortune 100 such as UTC Corporate, UTAS, Pratt & Whitney, Raytheon, Honeywell, Michelin, Comcast, CVS Health, Fidelity Investments, AT&T, Verizon and others.

EDUCATION

Yale University (2016)

Financial Markets Certification: Professor Robert Shiller, Nobel Prize Economics 

Walden University (2012)

Master of Science Instructional Design & Technology

Providence College

B.A. English/Spanish

American Management Association

Certified Facilitator/Trainer

WORK EXPERIENCE

Strategic Learning and Technology Consultant

Independent Consulting (October 2017- present)

·     Advised clients on training development of emerging leaders, curriculum strategy, D&I initiatives

·     Experience with Korn Ferry, Hartman’s Value Profile, Myers Briggs executive assessments

·     Conducted talent development, recruitment and placement of L&D resources

·     Developed and launched client Employee Resource Group for Women to serve as model for
     future ERGs

·     Designed & Delivered sales skills training managing conflict, vendor relationships, 
     leadership, team building

·     Developed road maps for micro-learning and video training campaigns

·     Senior writing: web copy, learning complexity brochures, white papers, research, executive 
     presentations

·     Clients:  KRONOS, Workplace Success Group, Webster Bank, Numotion, Green Earth Energy, 
                   DELL

Senior Learning Solutions Consultant and Program Director – Head of U.S.

NetDimensions, Inc. / LEO Learning Inc. (January 2013 - September 2017)

·     Consulted multi-sector clients to plan, direct and evaluate world class learning initiatives for multi-generational, global learners, improve capability development and determine evolving training priorities with innovative SaaS e-learning solutions, learning portal, software simulation, custom authoring tools, templates, gamification, ADDIE metrics and mobile/social learning.

·     Led global curriculum development, both internal and external resource teams, with full spectrum of digital/eLearning competencies to design and deliver blended learning and multi-modal learning initiatives

·     Managed culture change acquisition of U.S. accounts and brought complex learning projects to closure

·     Built new custom training content for all modalities under aggressive deadlines

·     Clients:  UTC, Pratt & Whitney, Michelin, Comcast, Royal Caribbean, Fidelity Investments, CVS Health, Catholic Hospital Association, Sprint, AT&T, Port Authority NY/NJ & more

Higher Ed Consortium:  On-Line and Classroom Faculty for Public Speaking and Journalism

Middletown Board of Education - Middlesex Community College

·     Established partnership and launched hybrid virtual courses; grew to 4 sections in
     two years with waiting list

·     Public Educator Grades 10-14 English

Founder and Principal Consultant

SMS Training & Consulting, LLC

·     Custom instructor led training firm to Fortune 500 technology and healthcare organizations

·     Grew and managed nationwide team of 15 virtual sales, marketing, and curriculum consultants

·     Onboarding, IT upgrades, methods and procedures, leadership training, train the trainer, sales 
     assessment

·     Clients included CT Mental Health Assoc., CT Hospital Assoc., New Milford Hospital, 
     American College of Healthcare Professionals and many telecommunications/cable providers.

Sales Manager and Corporate Trainer

SNET, Southern New England Telephone

·     Recruited to lead internal Corporate Training initiative to develop and deliver 18 new course 
     offerings in product, skills and competitive intelligence for all organizational levels
     including leadership

·     Sold full array of telecommunications services, T-1 and fiber connections for complex 
     data and voice solutions to the small, medium and large business sectors

·     Clients included medium to large organizations across Connecticut business sectors

MISCELLANEOUS

Memberships

§  ASTD: American Society of Training and Development

§  Brandon Hall Group – Bersin Report

§  International Society for Performance Improvement Member

§  Association of Educational Communications and Technology

§  International Society for Technology in Education and National Council of Teachers of English

Board Volunteer

Wallingford Hawks Youth Hockey & Holy Trinity K-8 School (10 years)

Lifelong active member of church community